Privacy Policy

LeakSense ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website leaksense.io, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address, city, state, and zip code
• Account Information: Username, password, and account preferences
• Payment Information: Payment transaction IDs and order details (note: we do not store credit card numbers; payments are processed securely through Square)
• Communication Data: Information you provide when you contact us, sign up for our waitlist, schedule consultations, or participate in surveys
• Property Information: Details about your property type, homeownership status, and specific concerns related to leak detection

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and improve user experience
• Analytics Data: We use Google Analytics to understand how visitors use our website

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our leak detection services and smart home monitoring products
• Waitlist Management: To manage our waitlist, send welcome emails, and notify you about product launches and availability
• Communication: To send you transactional emails, appointment reminders, installation schedules, and respond to your inquiries
• Marketing: To send you promotional emails, special offers, product updates, and newsletters (you can opt-out at any time)
• Order Processing: To process your orders, manage installations, and provide customer support
• Analytics and Improvement: To analyze usage patterns, understand user preferences, and improve our website and services
• Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights
• Fraud Prevention: To detect, prevent, and address fraudulent activity, security issues, and technical problems

3. How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Email Service Provider: Brevo (for sending transactional and marketing emails)
• Analytics: Google Analytics (for website analytics and usage tracking)
• Payment Processing: Square (for payment processing and transaction management)
• Installation Services: Licensed plumbers and contractors who install our sensors
• Cloud Hosting: Service providers that host our website and databases

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Protect the rights and safety of our users and the public

With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4. Your Privacy Rights

General Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any email
• Data Portability: Request a copy of your data in a structured, commonly used format
• Object to Processing: Object to certain types of data processing

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access, rectification, erasure, and data portability
• Right to restrict or object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at the information provided below.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and firewalls
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Retention periods vary depending on the type of information:

• Account Information: Retained for the duration of your account plus 3 years
• Transaction Records: Retained for 7 years for tax and legal compliance
• Marketing Data: Retained until you unsubscribe or request deletion
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and user experience
• Provide targeted advertising (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

8. Third-Party Links

Our website may contain links to third-party websites, including Calendly for scheduling consultations. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws than your jurisdiction. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

13. Your Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.